Customer Agreement
GLOBAL HINDU BUSINESS COMMUNITY (GLOBALHBC.COM)
CUSTOMER RULES AND REGULATIONS AGREEMENT
Platform: GlobalHBC.com
Operated by: SanSra IBS India Pvt. Ltd.
1. INTRODUCTION
This Customer Rules and Regulations Agreement (“Agreement”) governs the use of the GlobalHBC.com platform by any individual or entity (“Customer”, “Buyer”, “User”) who purchases products or services through the platform.
By placing an order on GlobalHBC.com, the Customer agrees to be legally bound by the terms and conditions set forth herein.
2. GENERAL CUSTOMER OBLIGATIONS
2.1 The Customer shall provide accurate, complete, and truthful information during purchase and delivery.
2.2 The Customer agrees to use the platform in good faith and shall not engage in fraudulent, abusive, or unlawful activities.
2.3 The Customer shall comply with all applicable laws and platform policies while using GlobalHBC.com.
3. ORDER, DELIVERY AND ACCEPTANCE
3.1 Customers must verify product details, specifications, and pricing before placing an order.
3.2 Upon delivery, the Customer is responsible for checking the product condition immediately.
3.3 Any issues must be reported within 7 days from the date of delivery, failing which the transaction shall be deemed accepted and final.
4. RETURN AND REFUND POLICY
4.1 Returns are permitted only within 7 days from the date of delivery, subject to eligibility conditions.
4.2 Products must be returned in original condition, unused, and with complete packaging.
4.3 Refunds will be processed only after successful verification of the returned product.
4.4 In case of valid returns, applicable logistics charges may be deducted.
4.5 If the return is initiated without valid reason or due to Customer fault, both forward and return shipping charges shall be borne by the Customer.
5. PROHIBITED ACTIVITIES AND FRAUD PREVENTION
Customers are strictly prohibited from engaging in the following activities:
5.1 Return Fraud and Bracketing
Purchasing multiple items with the intention to return most or all, or returning used, damaged, or incorrect products.
5.2 False “Item Not Received” (INR) Claims
Claiming non-delivery despite confirmed delivery through tracking systems.
5.3 “Significantly Not As Described” (SNAD) Abuse
Making false claims regarding product mismatch to obtain refunds or discounts.
5.4 Chargeback Abuse
Initiating disputes with banks or payment providers without first using the platform’s resolution process.
5.5 Refund Fraud / “Refund-as-a-Service”
Using third-party services, stolen identities, or manipulation techniques to obtain refunds unlawfully.
5.6 Non-Return or Fake Return Shipments
Claiming a return while failing to ship the product or sending empty/different items.
5.7 Fake Reviews and Malicious Feedback
Posting false, misleading, or harmful reviews to manipulate seller reputation or platform rankings.
6. PLATFORM RIGHTS AND ENFORCEMENT
6.1 GlobalHBC.com reserves the right to investigate any suspicious or fraudulent activity.
6.2 The platform may:
Reject or cancel orders
Withhold or deny refunds
Suspend or permanently terminate customer accounts
Initiate legal proceedings
6.3 In cases of fraud, the Customer shall be liable for:
Financial losses
Legal costs
Damages suffered by sellers and the platform
7. DISPUTE RESOLUTION
7.1 Customers must first raise disputes through GlobalHBC.com support system.
7.2 External chargebacks or legal complaints without prior platform resolution may lead to account suspension.
7.3 The platform’s decision after investigation shall be final and binding.
8. LIMITATION OF LIABILITY
8.1 GlobalHBC.com acts as an intermediary marketplace and is not directly responsible for seller products.
8.2 The platform shall not be liable for:
Product defects (seller responsibility)
Delivery delays caused by logistics partners
Indirect or consequential losses
9. CUSTOMER RESPONSIBILITY FOR RETURNS
9.1 Customers must provide valid tracking proof for returned items.
9.2 Failure to return products properly will result in rejection of refund claims.
9.3 Any discrepancy in returned items will lead to permanent denial of refund.
10. POLICY UPDATES
GlobalHBC.com reserves the right to update or modify this Agreement at any time without prior notice. Continued use of the platform constitutes acceptance of revised terms.
11. GOVERNING LAW AND JURISDICTION
This Agreement shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in [Insert City – e.g., Vijayawada, Andhra Pradesh].
12. ACCEPTANCE
By purchasing from GlobalHBC.com, the Customer confirms that they have read, understood, and agreed to these Rules and Regulations.
